Frequently Asked Questions
Q: Do you make all of your jewelry?
A: Some of our jewelry is made by us in house and we have agreements with jewelry artisans and suppliers to provide us with some of our pieces.
Q: What materials do you use to make your jewelry?
A: We use only quality materials in our jewelry including sterling silver, natural gemstones and genuine Swarovski® crystals.
Q: How long will it take to receive my order?
A: Jewelry orders ship within 5 business days. All other orders are processed through Amazon.com , and usually ship within 2 business days.
Q: What is your shipping method?A: All jewelry orders ship US Priority Mail to the United States, and US Registered Mail to Canada. All other orders are processed through Amazon.com, and shipping methods will vary depending on how quickly you need your item. Amazon ships US Media Mail, US Priority Mail and UPS.
Q: What countries do you ship to?
A: At this time we only ship to the United States and Canada. If you live outside of the US or Canada and would like to order from us, please contact us and let us know. We may be able to accommodate you through a third party vendor.
Q: How safe is my credit card and personal information?
A: We do not store credit card information and any personal information we receive is confidential and shared with no one. Our Website uses a secure server with an SSL certificate for secure transmission of your information.
Q: When will my credit card be processed?
A: Your credit card will be processed at the time your order is confirmed.
Q: What is your return policy?
A: We offer a full guarantee on our jewelry. If you are not completely happy with your jewelry order, you may contact us for a full refund, less shipping.
If you have any other questions or comments, please feel free to contact us.
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