| Our Guarantee
Our #1 goal at Twilight Trinkets is to have happy customers who tell their friends about us. We pride ourselves on prompt communication and strive to make every customer's experience a pleasant one.
Returns and Exchanges for any Product other than Jewelry
Any books, movies, music, collectibles, accessories or clothing purchased through Twilight Trinkets are processed and shipped directly from Amazon.com and subject to their 30 Day Return Policy.
Jewelry Returns and Exchanges
Please be sure to follow our sizing guidelines on the product pages to ensure accurate measurements. We guarantee all of our jewelry for 30 days. We guarantee that you will be completely delighted with your jewelry or you may receive a full refund (less shipping).
If you are unhappy with your jewelry or need to exchange for a different size, please contact us to request a Return Merchandise Authorization number for your return, or login to your account to open an RMA for return. An RMA number is required for all returns and exchanges.
We process all exchanges as returns. If you need to exchange an item for another size or for a different item, you must return the initial item first, then place a new order for the correct size or other item.
Terms: - Any jewelry showing signs of wear will not be eligible for return.
- Shipping and handling fees are non-refundable.
- To qualify for a refund, please contact us within 10 days of receiving your jewelry order.
- Some of our jewelry is subject to a 10% restocking fee if returned, and we will notify you if this is the case.
- During shipping, if the packaging of the item is damaged, you must keep the original package the item was shipped in for claim purposes. Contact us immediately to report any damages. Failure to report damages will cause your claim to be denied.
- Please note we are not responsible for lost merchandise, so when mailing your return, please use a padded shipping envelope or box to ensure its safe arrival. Single-ply paper envelopes containing jewelry will likely be torn open by post office machinery and the jewelry lost, and are thus not acceptable for mailing returns. We require a trackable, insured shipping method such as USPS Priority Mail, FedEx or UPS for all returns.
- Any merchandise that arrives damaged will no longer qualify for a return, exchange or store credit. The outside of your package must be clearly labeled with your RMA number. Any merchandise sent back without an RMA number will be refused.
- Returns are processed promptly, in the order in which they are received.
If you have any questions about our return policy or procedures, please
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